Frequently Asked Questions

Here are the most common questions we get asked about Health Connect AI

Health Connect AI is built on OpenAI's GPT-4 and other large language models (LLMs). It has been trained on a massive dataset of 42 terabytes of text from the Internet as a whole, case notes, research papers and books. Health Connect AI is further tuning the model using proprietary healthcare and medical datasets.
No. Health Connect AI is strictly available for healthcare professionals. It is a tool to help healthcare providers work much more efficiently.

While our AI chatbots are trained with extensive medical knowledge and data, they are tools to assist clinicians. It’s crucial that healthcare professionals use their training and expertise to review and validate the AI’s suggestions, ensuring the highest standard of patient care. Health Connect AI is simply a tool that helps healthcare providers work more efficiently.

The OpenAI and Health Connect AI teams are working on an ongoing basis to detect and mitigate bias in their products. While AI will never be perfect, we believe it can ultimately be trained to be less biased than the average human.

Health Connect AI prioritizes the confidentiality and security of patient data above all. Unlike standard ChatGPT, we utilize the API version of GPT, which does not contribute to AI training (since March 2023). This ensures that the data you input remains confidential.


Our platform is hosted exclusively on secure and reputable servers provided by Amazon and Microsoft, adhering to the highest standards of data security and privacy.


While users have the option to delete their data at any time without our direct involvement, we strongly recommend the practice of anonymizing names and sensitive details when using the AI. This additional measure helps maintain patient privacy and aligns with best practices in data protection. Our commitment to these procedures ensures that your use of Health Connect AI is both safe and compliant with privacy regulations.

Why not try Health Connect AI for yourself? Our free trial accounts are fully functional and last for 14 days. We also don't ask for a credit card - so there is nothing to cancel if it's not for you. You can sign up for a free trial account here
Yes. Please reach out using the contact form above if you would like to use Health Connect AI to support any of the following:
  • Hospitals and Clinics with 5 or more clinicians
  • Schools and Universities
  • Government and NGO Providers
  • Developing Nation Discount
  • Aid Workers
  • Registered Charities
You can use our dedicated contact page for this purpose.
We are currently exploring pricing models, but it will likely be a usage-based model, since our computing costs grow based on the amount of usage.
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